I own 13 Penn rods and reels and I am very pleased with them. That being said, this particular one is not one of them. I purchased this rod 4 times and every time I received it, at least one of the guides was significantly off centered. After the last time, I reached out to Penn to see if there was anything that they would/could do because I really wanted this rod. I was instructed to fill out a warranty claim so I did. Never received a response. Reached out to Penn several times and they never returned my calls or responded to my emails. Very poor customer service. I’ve spent a lot of my hard earned money on their products and they clearly have no appreciation for their customers.
